Got a question? Here you'll find answers to common questions.

Common Questions

Q. How do I make sure I always get great rates on my calls?
By dialing 1423 before each call that your going to make.
In some cases we can LCR your PABX or supply a ATA device

Q I get a message saying that calls to the number specified aren't available from my service?
Your service has not been provisioned.  Please select the Join link from the menu and within
a few hours you can be enjoying this way to communicate by using 1423

Q. How may phone numbers can I sign up to use Overflow 1423's service?
Once your service has been provisioned, you can contact us on 1300 783 280 to
arrange more services. In the case of multiple phone lines in one premises, we WILL
combine them all to be on the one account and in the case of the Business 50 and Savings 20
only one fee is charged in advance and all services can enjoy the low cost.

Q. Can I get these Overflow 1423 rates without dialing 1423 (preselect)?
Overflow can arrange for devices to automatically dial the the prefix 1423 for you.
In some cases we can give you information on how to program your PABX for LCR

Q. How do I dial internationally?
Simply as you do now. But rather then dial 0011 you dial 14230011

Q. Can I send a fax with the Overflow Service?
Yes! We recommend you use 1423 to send faxes, even to to local numbers, because you
may find our timed local call rates are cheaper than your standard local calls when your
send short faxes.

Q. Can I send a fax with the Overflow Service?
Yes! We recommend you use 1423 to send faxes, even to to local numbers, because you
may find our timed local call rates are cheaper than your standard local calls when your
send short faxes.

Q. Can I get services Bared like calls to Mobiles, or International?
Yes! We we can bar International, National, Calls to Mobiles
You can administer this from the Accounts Area once your a member.

Q. Can I see my Account?
Yes! We allow 24 Hour access to your Account Details and Logs
However the logs are normally 24-48 Hours behind real time due to security reasons
To arrange access you use your phone number as the username and your password
you gave us when you joined.

Q. I continually get a RVA recording every time I dial?
Wait for 20 minutes and try again.  If the call still is unsuccessful, but it works with
another carrier, please ring us on 1300 783 280 or email us faults@overflow.net.au

Q. How often do I get billed?
Invoices are sent by Email on the First of every month.  They will have the charges for
all calls made during the month prior.  If your on the Business 50 Plan or Savings 20
your will also see the advance billing of your minimum spend.

Q. How come I'm not getting any invoices?
All invoices are emailed to your supplied contact email address. If you have
changed your email address or if you are having any difficulty getting your
invoice, please contact us on 1300 783 280 or by email admin@overflow.net.au

Q. How come my invoice won't open?
All invoices are emailed in a pdf format.  You can download a view from
www.adobe.com (acrobat reader)

Q. Who is Overflow 1423?
Overflow is a division of Overflow Internet Services, who are an Internet Service Provider
that has been servicing South East Queensland since August 1995

Q What else can Overflow 1423 offer me?
Overflow 1423 and Overflow Internet, can provide you with solutions to you
communication, computing and data requirements. We have the ability to host
and co-locate in our technologically advanced server rooms in Brisbane and the
Beaudesert Shire.  We also offer 1300 and 1800 inbound numbers.